• Insurance Ireland congratulates the Injuries Resolution Board on 20 years of resolving personal injury claims.
• Annual Report shows the work of Government with industry on the Insurance Reform Agenda is working:
  • Number of claims up 3% in 2024.
  • Total value of awards continues to fall since introduction of the Personal Injury Guidelines, highlighting their impact on stabilising the injury claims environment.
  • Average assessment duration was 11.2 months, again showing the Injuries Resolution Board is the quicker way to settle claims.
• Based on these figures, it is more important than ever that Judicial Council recommendation to increase injury awards by 16.7% is not implemented.
• 2024 saw continued high numbers consenting to an assessment at 70%, with an acceptance rate of 50%, the highest acceptance rate since the introduction of the Guidelines.

9 July 2025 – Insurance Ireland congratulates the Injuries Resolution Board on 20 years of providing fair, impartial, and cost-effective personal injury claim resolution for people and businesses across Ireland.

Insurance Ireland notes the Injuries Resolution Board 2024 Annual Report published today, which continues to show increases in the number of claims, which are up 3% from 2023. The report further demonstrates that award levels have decreased, acceptance rates are stable, and consent rates are up, showing the Injuries Resolution Board is fulfilling its purpose to support the fair, prompt, and transparent resolution of personal injuries claims without the need for unnecessary litigation.

Despite these positive trends, the Injuries Resolution Board is only part of the overall claims environment and it is important to keep the bigger picture in mind. Insurance Ireland noted the findings of the recent Central Bank’s National Claims Information Database (NCID) Mid-Year Report 2024 on settled claims in Private Motor and Liability markets with growing concern, particularly regarding the sharp rise in claims costs and the escalating burden of legal expenses. These trends, if left unaddressed, pose a serious risk to the progress made by the Injuries Resolution Board and the Government’s overall Action Plan for Insurance Reform.

With both the Injuries Resolution Board 2024 Annual Report and the Central Bank’s recent NCID Reports in mind, Insurance Ireland also says that now is not the time to introduce an increase to the Personal Injuries Guidelines, with the Judicial Council currently recommending an increase of 16.7%.

Moyagh Murdock, CEO of Insurance Ireland said, “I would like to offer my sincere congratulations to the Injuries Resolution Board on the significant positive impact they have had on the claims environment in Ireland since their establishment in 2004. Time and time again over the past 20 years, they have shown themselves to be the best option from a timing and cost perspective when settling personal injury claims. The data published today in their 2024 Annual Report is no different.”

“We must not lose sight of the bigger picture, however,” Ms Murdock continued. “The data released by the Injuries Resolution Board today and the Central Bank in their most recent NCID reports last week illustrates that more work needs to be done to increase the use of the Injuries Resolution Board, as it is clearly shown to be the most time-effective and cost-effective solution for claimants. Today’s data showed the Injuries Resolution Board has an average assessment duration of 11.2 months, and last week’s NCID data demonstrated claimants broadly receive the same compensation going through the Injuries Resolution Board as through the litigated route, but with significantly less legal fees. It is also clear that now is not the time to introduce an increase to the Personal Injuries Guidelines of 16.7%, as recommended by the Judicial Council and we encourage Government to reconsider this recommendation and apply statistical analysis and international benchmarking before any review is made to injury award levels in Ireland.

ENDS