Insurance Ireland’s third Annual President’s Conference – Customer 360°, will be held at The Double Tree by Hilton Hotel, Dublin 4 Wednesday, 23rd November from 7.45am to 11.30am.
As the voice of insurance actively promoting the highest standards, Insurance Ireland continues to put a strong focus on the key issues facing the insurance customer. This conference will address the broader challenges facing the customer both from an Irish and European perspective, and will look at how the Irish insurance industry is positioned to meet these challenges.
The conference will also address the topic of whether insurers are shaping or responding to consumer trends, how to regulate in a changed environment and how this affects consumers and the insurance industry. We will have keynote speakers along with panel discussions on these key topics. Matt Cooper (Today FM broadcaster) will facilitate the discussions.
To confirm your attendance by email to Sharon Savage at sharon.savage@insuranceireland.eu before Friday, 11th November, 2016.
AGENDA
| 7.45am | Registration with tea/coffee and light breakfast |
| 8.30am | Welcome from Kevin Thompson, CEO, Insurance Ireland |
| 8.35am | Introduction from Ken Norgrove, President, Insurance Ireland |
| 8.40am |
Jonathan Ruane, Founder, Eventovate Ltd and lecturer in MIT – Consumer trends: Accelerated disruption or have we reached a plateau? |
| 9.05am |
Panel Discussion and Q&A – Insurance: Shaping or responding to consumer trends? (Mc Matt Cooper)
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| 9.50am |
Roy Jubraj, Senior Client Executive, Accenture – The Value Proposition – maintaining trust in the digital economy |
| 10.15am |
Tea/Coffee & Networking Break |
| 10.35am |
David Cowan, Team leader on Conduct of Business Policy, EIOPA – The Regulatory Response: How to regulate conduct in a changed environment |
| 11.05am |
Panel Discussion and Q&A – Conduct and the customer – where next? (MC Matt Cooper)
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| 11.50am | Frank Mee, Chairman, Insurance Ireland Inclusion Task Force – ‘2017 The Year of Inclusion’ |
| 12.00 noon | Ken Norgrove, President, Insurance Ireland – Closing Address |
Speakers
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Ken Norgrove President, Insurance Ireland Ken Norgrove is Chief Executive Officer and Board Member of RSA Insurance Ireland Ltd. He joined RSA in June 2014 after 3 years as CEO of Zurich General Insurance. Prior to that Ken worked with RSA for 24 years, until 2010, in roles including UK SME Director, Global CEO for Renewable Energy and Director of Underwriting in Ireland. |
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Jonathan Ruane Lecturer in Global Economics and Management group at MIT’s Sloan School of Business Jonathan is a Lecturer in the Global Economics and Management group at Sloan and a Researcher in the MIT Initiative on the Digital Economy. Previously he was a researcher at the MIT Initiative on the Digital Economy (IDE), a team of internationally recognized thought leaders examining how people and businesses work, interact, and will ultimately prosper in a time of rapid digital transformation. |
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Oliver Ralph |
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John O’Dwyer Group CEO, Vhi Healthcare John O’Dwyer joined Vhi Healthcare from the international Dutch insurance group Achmea where he was the Chief Operating Officer and Executive Director with responsibility for the life, general and health businesses in Interamerican, the second biggest insurer in Greece. John has an extensive track record in financial services and in particular the health insurance sector. Prior to his current role, positions held included Managing Director of Friends First Life Assurance, Director of Operations at BUPA Ireland and Assistant Chief Executive with responsibility for Claims in Vhi Healthcare. He was also non-executive Chairman of the Board of the National Treatment Purchase Fund. |
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Roy Jubraj Senior Client Executive, Accenture Roy Jubraj is a Senior Client Executive for Accenture. He leads the Digital / Innovation agenda for Accenture’s Insurance practice in the United Kingdom & Ireland, including its Digital Insurance Innovation Centre. Roy is also responsible for driving Accenture’s Connected Insurance offering for clients, specifically related to Telematics, Connected Car and Connected Home propositions and how best to respond to the ever-changing environment. |
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David Cowan Team Leader on Conduct of Business Policy, EIOPA David Cowan has been working as a Principal Expert in EIOPA since its establishment on 1 January 2011. Prior to this date, he was working in the Secretariat of EIOPA’s predecessor body, CEIOPS from April 2009 to end of December 2010 as a secondee from the UK Financial Services Authority (FSA)’s EU/International division. David’s current responsibilities at EIOPA cover ensuring, as a project manager, that EIOPA delivers effectively on the different empowerments/tasks envisaged in the Insurance Distribution Directive (IDD). However, he has also worked previously on a variety of consumer protection issues as co-ordinator of EIOPA’s consumer protection and financial innovation team. David first joined the FSA in November 2004, working initially in its Retail Policy Division on the implementation of MiFID into the FSA’s Conduct of Business Sourcebook before being seconded to the Investment Funds division of the German Financial Supervisor, BaFin from end of March 2008 to end of March 2009. Prior to joining the FSA, David worked for 7 years for the UK law firm, DAC Beachcroft LLP, including a period of 4 years spent in the firm’s Brussels office working in the field of EU financial services law, competition law and public procurement law. |
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David Harney Group CEO, Irish Life David took over as Group CEO of Irish Life in July 2016. David was previously Managing Director of Irish life Corporate Business which is the leading provider of Group DC, Group Risk and Pay Out Annuities in Ireland. David has been associated with Irish Life for 30 years. David is a Fellow of the Society of Actuaries in Ireland. |
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William Vidonja Head of Conduct of Business, Insurance Europe As head of the conduct of business department, William Vidonja contributes to the global and European debates on legal and consumer protection issues, including insurance distribution, data protection, differentiation, contract law, competition issues and financial education. William is also part of the employers’ delegation of the Insurance Sectoral Social Dialogue Committee (ISSDC), the only forum at European level in which insurance employer and employee representatives discuss topics of common interest with the support of the European Commission. |
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Bernard Sheridan Director of Consumer Protection, Central Bank of Ireland Bernard Sheridan was appointed Director, Consumer Protection at the Central Bank of Ireland in 2010. He has overall responsibility for the Consumer Directorate which consists of two Divisions: Banking & Policy and Insurance, Investment & Intermediaries. The Directorate is responsible for developing the Consumer Protection Framework and for monitoring compliance with conduct of business requirements by retail firms. It is also responsible for the supervision and authorisation of retail intermediaries, payment institutions and debt management companies. |
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Maureen Walsh Originally from the US, Maureen moved to Ireland in 1999 to help establish DeCare Operations Ireland Limited, a claims and shared services centre based in Claremorris, Co. Mayo. Maureen has led DeCare Dental Insurance Ireland from start-up stages to become Ireland’s only specialist dental insurer and oral health company. DeCare is proud to serve individuals and companies throughout Ireland, ranging in size from 10 to 5000 staff. Maureen has a Bachelor of Science (Marketing) from Boston College Carroll School of Management, a Masters of Business Administration from the National University of Ireland, Galway and has a Certified Insurance Practitioner qualification from the insurance institute of Ireland. |
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Matt Cooper Broadcaster, Newspaper Columnist and Best-selling Author Matt Cooper is a broadcaster, newspaper columnist and best-selling author, and a regular host/chairman at business conferences and sports events. He presents and edits the daily news, current affairs and sports programme The Last Word on Today FM from Monday to Friday, 4.30pm to 7pm. |
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Frank Mee Allianz Worldwide Care Frank Mee is Deputy CEO and Finance Director of Allianz Worldwide Care, the Allianz Group’s international health insurance subsidiary, which is based in Dublin. Born in 1954, Frank Mee completed a BComm degree in UCG in 1975 and subsequently qualified as a Chartered Accountant with Deloitte, with which he worked for 11 years. He joined the company now known as Allianz Ireland in 1986 and served on the Board of Management of that company for many years until 1999. He was instrumental in the decision by Allianz Group to base its new international health insurance operation in Dublin in 1999. He is one the founding Directors of that business with Ron Buchan and Claude Daboul and has filled the role of Finance Director since its establishment in 1999. He was also involved in the founding of Allianz Re Dublin Limited and has served on that company’s Board since 1999. He is a keen golfer. |
This Insurance Ireland Event is open to Insurance Ireland members only or by invitation from our CEO.