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Customers are at the heart of our business but how we respond to their needs against a rapidly changing regulatory, technological and competitve landscape is not often clearly understood. Part of the Insurance Ireland Strategy is to develop a Customer Charter and our Customer 360° Conference is an important step in that direction.
The Insurance Ireland Customer 360° Conference is aimed at Directors and Senior Managers across the life, general, international and health insurance sectors. We will hear from CEOs from each of these sectors, from Consumer Representatives, from the Regulator and from thought leaders on the new age of the digital consumer. The Conference will be largely panel based with the discussion hosted by Bryan Dobson.
Register by emailing info@insuranceireland.eu before COB on Friday, 21st November, 2014.
Time: 7.45am Registration with tea/coffee and light breakfast
Conference commences at 8.30am sharp and ends at 11.00am
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Conference Programme
7.45am |
Registration with tea/coffee and light breakfast |
8.30am |
The Role of the Regulator in the Customer World Bernard Sheridan, Director Consumer Protection, Central Bank of Ireland |
9.00am |
Commercial Insights on the Modern Customer; the CEO Perspective International and Domestic Industry CEOs Panel Interview with Bryan Dobson:
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9.45am |
The Customer of Tomorrow here Today, the Digital Reality Vicky Godolphin, Head of Digital, Accenture Ireland |
10.15am |
The Voice of the Customer Customer & Industry Panel Debate with Bryan Dobson:
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10.55am |
Closing Address Sean Casey, President Insurance Ireland |
Directions/Parking
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